The Police Authority has a legal duty to investigate complaints against Chief Police Officers.
Any complaints made against Police Officers of Chief Superintendent rank and under, or police staff, are investigated by the Force Professional Standards Department, or the Independent Police Complaints Commission (IPCC).
The Authority does, however, have a duty to monitor all complaints made against South Wales Police. We do this through our Quality of Service Group.
Quality of Service Group
The Group is made up of six Police Authority Members, who receive reports from the Professional Standards Department on all complaints received within a quarter, and how it compares with previous years. This is broken down by type of complaint and division.
In addition, the Members are responsible for completing dip-sampling of complaint files. This process provides an independent check that the correct process has been followed, and in particular looks for:
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Referral
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Timeliness
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Treatment of the complainant
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Treatment of the officer
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Proportionality
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Clarity of investigative findings
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Justification for the outcome
To view the complete form, download the document below.